How to contact GoodFetch
Email us at contact@thegoodfetch.com. Adding a clear subject line and the relevant page or public media link will help us understand your request.
Instagram and TikTok downloader support
Use the contact address if a supported public link is not processing correctly, a download option is missing or one of the GoodFetch tools displays an unexpected error.
For faster troubleshooting, include:
- The GoodFetch page where the issue occurred.
- The public Instagram or TikTok link you attempted to process.
- The exact error message shown on the page.
- Your browser, device type and operating system.
- The approximate date and time the problem occurred.
- A screenshot with private or identifying details removed, when useful.
GoodFetch cannot recover deleted media, access private accounts, unlock followers-only posts or bypass login and platform access restrictions.
Report a problem with a specific downloader
When contacting support, identify the tool involved so the report can be reviewed in the correct context:
- Instagram Reels Downloader for public Reel processing issues.
- Instagram Photo Downloader for public photo post issues.
- Instagram Carousel Downloader for posts containing multiple photos or videos.
- TikTok Video Downloader for supported public TikTok video links.
Copyright and creator requests
Creators, copyright owners and authorized representatives may contact contact@thegoodfetch.com about content connected with a GoodFetch request or download result.
Include the information required by the Copyright Policy, including:
- Your full name and reliable contact details.
- Identification of the copyrighted work or protected content.
- The exact public source URL connected with the request.
- An explanation of your ownership or authority to act for the rights holder.
- The action you are requesting GoodFetch to consider.
- Any supporting documents reasonably needed to review the claim.
Incomplete, misleading or unverifiable requests may require additional information before they can be reviewed.
Security vulnerability reports
To report a suspected security issue, email contact@thegoodfetch.com with the subject line Security Report.
Please describe the issue clearly, provide safe reproduction steps and explain its potential impact. Do not access private data, disrupt the service, perform destructive testing or publish sensitive technical details before GoodFetch has had a reasonable opportunity to investigate.
Feedback and feature suggestions
General feedback, accessibility concerns and suggestions for improving the website are welcome. Explain what you were trying to do, what created difficulty and what change would make the experience clearer or more useful.
Feature suggestions may be reviewed, but submitting an idea does not guarantee that it will be developed or added to the service.
Advertising and business inquiries
For legitimate advertising, technical integration or business-related inquiries, email contact@thegoodfetch.com with a clear description of your company, proposal and reason for contacting GoodFetch.
GoodFetch does not accept requests to obtain private media, bypass access restrictions, imitate another platform or provide user download histories.
Response expectations
Messages are reviewed as availability allows. Response times may vary depending on the type of request, the information provided and whether additional verification is required.
Sending duplicate messages does not speed up review. For urgent legal matters, use any formal notice method required by the law that applies to your request.
Before sending your message
You may find an immediate answer in the About GoodFetch, Privacy Policy, Terms of Service, Copyright Policy or Disclaimer. These pages explain the service's supported use, processing limits, privacy practices and user responsibilities.